February 5, 2019
TO: Bobrick Distribution
SUBJECT: BOBRICK COMPANIES NEW SOFTWARE IMPLEMENTATIONPlease be advised that Bobrick Washroom Equipment, Gamco, and Koala Kare Products will be implementing new system software and will close for five business days from February 25th through March 1st, 2019 (details below). During this time, you will not be able to transact with Bobrick. This includes all functions related to quoting, order placement and tracking information, etc. In addition, there will be no outbound shipments, will calls or returns during this time.
Please use the dates below as guidance and proactively place orders that are urgent so that we can meet your shipping deadlines. With proper preplanning, together we can minimize any disruption to the business.
- Last day to quote and place iBob order: February 22, 5:00 pm PST
- Latest scheduled Ship Date: February 22
- Customer Service availability: February 25-March 1, 5:00 am – 5:00 pm PST
- Restart of normal business activity: March 4, 5:00 am PST
Customer Service will be available via telephone and email to answer product questions, and provide tracking information on shipped orders, but will not be able to enter new transactions, including orders, credits or RMA’s.
Thank you in advance for your cooperation and understanding. We are confident that our new system will help us to provide a better level of service to you and our customers with an improved ecommerce platform.
Vice President of Sales