If Goods are Damaged or Lost in Transit
[1] When the driver or freight agent signs a Bill of Lading,
the originating common carrier acknowledges receipt in good condition of the
number of packages listed. Bobrick packaging has been tested to withstand
normal shipping hazards.
[2] Notwithstanding the care with which Bobrick products are
packed, when merchandise is received, it may be apparent that during transit
the carton has been dented, torn, unstapled, retaped, or there may be other
indications of possible damaged or missing merchandise. Furthermore, the number
of cartons may be less than the total shown on the carrier's delivery receipt
and Consignee Memo copy. In either case:
a. On the face of the delivering Carrier's receipt and on the face of the
Consignee Memo copy (to be retained by Consignee), the person who signs the
receipt for the shipment should list any missing cartons and describe any
damage to cartons; also, describe actual damage to merchandise, if it is known
before the driver leaves.
b. Any carton that has been dented, torn, unstapled, retaped, etc. should be
opened immediately and the merchandise inspected for possible damage,
preferably in the presence of the delivering truck driver.
c. It would be helpful if the delivering truck driver signs the Consignee Memo
copy on which exceptions have been noted.
d. Whether or not the delivering truck driver cooperates by waiting for the
opening of cartons, follow procedure in Para. 4.
e. If there are cartons missing, the Customer should promptly notify delivering
Carrier's local office by telephone; there is a possibility that missing items
have been delayed in transit or delivered to the wrong consignee and are in the
Carrier's terminal awaiting correct delivery instructions.
[3] If no exception has been noted on the Delivery Receipt but
damage to merchandise is disclosed after the driver has left the premises, it
is called "Concealed Damage". For your own protection, open and
inspect each package as soon as possible; do not wait until the end of the
disclosure time limit established by the delivering Carrier. If damage is
discovered, save all containers, fillers and contents until after inspection by
the delivering Carrier.
[4] If goods were damaged, discovered either before or after
signing the Delivery Receipt, by telephone the delivering Carrier should be
requested to make an inspection of the damaged goods. In ink, on the back of
the Consignee Memo copy, write the date and the name of the person to whom you
talked. If the Carrier does not intend to have an inspection made, write
"Inspection waived" or if inspection is to be made, write the date
Carrier schedules for inspection. If, after a second telephone call, no
Inspector arrives, make a note of that fact. If an inspection is made, retain
or make a copy of the Inspector's Report.
[5] If any exceptions were noted on the Delivery Receipt handed
to the driver and if the originating Carrier was selected by Bobrick, promptly
send to Bobrick, Attn: Claims Administrator, 11611 Hart Street, North
Hollywood, CA 91605-5882, a photocopy of:
· Consignee Memo copy with exceptions noted thereon
· Carrier's Inspection Report, if any
so that Bobrick can file claim for damage in transit.
[6] If no exceptions were noted on the Delivery Receipt, it is
essential that the Consignee, instead of Bobrick, file the claim for loss or
damage with the delivering Carrier. In this case or if you volunteer to file
your own Claim, Bobrick would be pleased to assist in every way possible.
F.O.B. Points: Los Angeles, Clifton Park, Elkhart, Jackson and
Toronto