Bobrick Blog

Welcome to the Bobrick BLOG and Message Center. Through this forum, you have the ability to ask questions, communicate views and address issues with Bobrick Washroom Equipment, Inc. Feel free to read others postings or click Submit Comment to add your own posting.

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5/4/10

Custom Size Mirrors with Stainless Steel Frames

Can you make custom size mirrors with the s.s. frames? if so, what is the largest width with the height of 36"?

Name: Kent Klueter
E-Mail: kklueter@gparchitects.org

Response

Thank you for your interest in Bobrick accessories.

We can make custom size mirrors. The width and length vary based on the available series of 165 Channel Frame and 290 Angle Frame series. The maximum size mirror we can manufacture in the 165 series is 72"w x 60"h and in the 290 series is 144"w x 72"h. These mirrors are more expensive than standard sizes and have an extended lead time. Pricing and lead time can be confirmed with Customer Service.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products

3/29/10

Technical Data Sheet

Where do I find information on the 2906 mirrors? I've looked everywhere.

Name: Bob Christensen
E-Mail: bobchristensen@bsinet.us

Response

Thank you for your interest in Bobrick accessories.

Our technical data sheets for products can be easily accessed on our website through the Search bar. Inputting the model number and clicking ok, will bring up a listing of related model numbers and from there you can select the exact model you are looking for.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products

1/26/10

Representatives and Distributors in Malaysia

Name: Tham Nyar Cheng
E-Mail: nctham@santarli.com

Response

Thank you for your interest in Bobrick accessories.

Our International Sales department can assist you with locating Bobrick representatives and distributors in Malaysia. They are available via email at international@bobrick.com or via phone at 818-764-1000.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

1/11/10

Partition materials selection

Name: Janet Kennedy
E-Mail: Kennedykitcehns@comcast.net

Response

Thank you for your interest in Bobrick partitions.

Bobrick manufactures partitions in a range of materials including plastic laminate, Phenolic and our signature solid color reinforced composite or SierraSeries. However, we do not manufacture baked enamel partitions .Please review our online catalog for a full selection of our Partition materials, series and colors, to best select the series that would work for your particular job requirements.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

11/12/09

Paper towel sizes for C-fold and multifold units

Name: Nydia
E-Mail: nidiaclg@hotmail.com

Response

Thank you for your interest in Bobrick accessories.

Bobrick does not recommend specific brands so you can use any brand of C-fold or multifold towel just being mindful of the unit measurements so the towels are wide enough and long enough to fit without bunching or falling through the opening slot. For instance the B-369 towel cabinets measures 12 3/16" across and 3 15/16" wide. The B-369 paper towel dispenser is capable of dispensing 350 C-fold or 475 multifold towels You can purchase paper products and other cleaning supplies from local distributors listed on our website under Contact Us or via the following link: http://www.bobrick.com/Bobrick/Intl_RepDistSearch.aspx

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

11/03/09

Using Alcohol based Hand Sanitizers with Triclosan in Soap Dispensers

Name: Louvina Fernandez
E-Mail: louvinaf@chemcleantt.com

Response

Thank you for your interest in Bobrick accessories.

Our soap dispensers are designed to dispense soap and can handle antibacterial soap containing Triclosan or PCMX. Currently our soap dispensers are not able to dispense alcohol or iodine based products but, this is something we are exploring especially in the way of hand sanitizers. Our valves have not been tested with hand sanitizers so we cannot confirm if the sanitizer will properly dispense even without being alcohol based. Depending on the consistency of the sanitizer you plan to use it may or may not work with our dispensers. While this is an area of interest for Bobrick we currently do not have any products available for this purpose but please continue to check our website for updates on new products.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

11/02/09

Using Stainless Steel in washroom located near the sea

Name: Louvina Fernandez
E-Mail: louvinaf@chemcleantt.com

Response

Thank you for your interest in Bobrick accessories.

Due to the acidic nature of salt air and water we would not recommend using stainless steel accessories as salt could negatively affect the material and lead to discoloration. We offer a variety of plastic soap dispensers in black, grey, cream, and white. All of our soap dispensers are available for review in our catalog beginning on page 21. Our catalog is accessible from our home page under Product and Service Information.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

10/28/09

ASTM E-84 for SierraSeries Partitions

Name: M D Beukelar
E-Mail: mdbeukel@gmail.com

Response

Thank you for your interest in Bobrick partitions.

The information you are requesting is available in our Technical Bulletin 73 which details the surface burning characteristics of various toilet partition materials, including SierraSeries. This bulletin is located on our website in the Specifications, Parts & Instructions folder under Advisory Bulletins.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

10/26/09

Green Seal Certified Soap

Name: Mickey Webb
E-Mail: mwebb@bccenter.org
Telephone: 410-649-7128

Response

Thank you for your interest in Bobrick accessories.

Green soap systems are an avenue we are currently exploring and are in the infancy research phase with no immediate plans to proceed with a Green Soap line. We understand the convenience and advantages associated with a bulk system but currently our B81212 and B81312 soap lines are not Green Seal Certified. We recognize the market is moving towards more and more Green friendly products and are working to move with the market. Please continue to check our website under Bobrick Green (leaf icon) for Green friendly product updates.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

9/15/09

Replacement parts

I recently bought 3 Bobrick B-45 soap dispensers @ a Estate Sale. 2 which were still in the original box. None of the pumps work any more. My questions are, can I still get pump parts and is there a market for antique soap dispensers?

Name: David Klamm
E-Mail: dklammsr@yahoo.com

Response

Thank you for your interest in Bobrick accessories.

The soap dispenser you are inquiring about, B-45, is an obsolete unit and after some research it is determined there are no replacement parts available for this unit. This unit has been obsolete since the late 1980’s. The antique business is not a focus channel for Bobrick Washroom Equipment therefore an antique dealer in your area would most likely be able to provide information on antique soap dispensers.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

8/23/09

Wall Protection Panels

Can the Sierra Series be used as wainscot wall protection panels? We want to add something to the existing GB wall without having to deal with trimming the edges and joints with other materials.

Name: Carel Nagata
E-mail: carelnagata@gmail.com
Telephone: 907-279-6563
FAX: 907-279-6536

Response

Thank you for your interest in Bobrick partitions.

Our 1090 SierraSeries material is designed as a toilet partition system. Using this material in a non-standard application is not something Bobrick recommends and will not provide material for. You may want to consult a general contractor to find the appropriate material to use as wainscot, as SierraSeries material is not designed to be used as wall protection panels.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

8/19/09

.67 Institutional Hardware

Our architectural firm has specified your product for years. On the last 2 projects we've used the Sierra Series full height hardware (suffix .67). We have heard from both projects that the spring is being vandalized. The spring wires can be pulled out from the hinge, and can be broken or bent. The doors have been up for less than a month. The customers want these replaced, which can be done at a outrageous price. As these are one of the most vandal proof partitions, it seems to me you'd cover that spring.

Name: Wylene Powers
E-Mail: wpowers@simarchitects.com
Telephone: 559.448.8400
FAX: 559.448.8467

Response

Thank you for your interest in Bobrick partitions.

Thank you for communicating this issue to us. Our 1090 SierraSeries Toilet Partition system is designed to be highly vandal resistant and perform well in high traffic restrooms. The material is designed and known for its superior durability and reparability with regards to scratches and graffiti. The SierraSeries is also dent, moisture and impact resistance. The .67 Institutional Hardware is a feature offering additional stability and support to the overall partition configuration. As well as providing emergency access, self-closing full height hinges and vandal resistant door stops. A Bobrick Sales Representative will be contacting you shortly to obtain a better understanding of your situation and address your specific needs.

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

8/19/09

CAD Drawings

Need revit files for toilet partitions and partition doors.

Name: Nelda A. Keese
E-Mail: nkeese@keesearchitects.com

Response

Thank you for your interest in Bobrick partitions.

The current CAD drawings on Bobrick's website are in DWG format. We do not have a plan to make the drawings in REVIT format at this point.

However, it is our understanding that the Autodesk Revit provides DWG compatibility using the Autodesk ObjectDBX™ toolkit. You may import and export models to DWG formats. When exporting, Autodesk Revit matches its components and their subcategories from the current view to AIA or user-defined layer names. You may also import these formats into 2D or 3D views. More details can be found through the following link: http://images.autodesk.com/adsk/files/Revit_Interoperability_w_CAD.pdf

Please contact Bobrick Architectural Services at ArchitecturalServices@bobrick.com for further assistance.

Thank you for your business and support for Bobrick washroom products.

8/11/09

Shower Curtain

We have a Fitness Center in our company, and need to order new Shower Liners, how long do these liners last, how should they be cleaned, and how often should they be replaced?

Name: Rosa Perez
E-Mail: RPerez@cmegroup.com
Telephone: (312) 648-3647
FAX: (312 338-7132

Response

Thank you for your interest in Bobrick accessories.

The 204-2 and 204-3 shower curtains are warranted to be free from defects in workmanship and material under normal usage service for one year from the date of purchase. However, the lifespan really depends on environment and usage. It could last anywhere from three months to three years.

In regards to cleaning and maintenance, to remove mildew or dirt, use a soft scrubbing brush and a bucket of warm soapy water to brush it off. It is easily removed with a few strokes. Rinse well. We recommend mild soap. You may also use detergent, but, use sparingly and rinse well. Hang to dry.

Please avoid use of steel wool, which will tear the plastic. Avoid cleaning products containing bleach, hydrochloric or muriatic acid. These are frequently found in toilet bowl or tile cleaners and in abrasive scrubbing powders. These will dry out the vinyl and cause it to crack.

Thank you for your business and support for Bobrick washroom products.

6/8/09

Waste Receptacles

Some of your waste receptacles have spring-loaded hooks for holding a heavy vinyl bag. These hooks are very difficult to use so our people have to stick their hands in to pull out the trash. This is unsanitary and dangerous and, over time, they get dirty. All disposal bins should accept disposable plastic liners.

Some of your receptacles allow use of disposable liners but then the hooks get in the way and rip the liner upon removal. On others, there is no way to use disposable liners.

Perhaps I'm missing something your design team had in mind. If so, let me know.

As a matter of curiosity, where did the "cat 74" designation come from since it doesn't refer to the model number?

Name: Edward Samson
E-Mail: ems1412@hotmail.com
Telephone: 847 498-2206

Response

We are currently developing a LinerMate that allows for the use of disposable trash bags in addition to solving problems with existing liner units. It helps eliminate trash bag overhang in the washrooms and needs for vinyl liners.

Contura LinerMate Kits will be offered to retrofit ConturaSeries units. The model number for B-43644 LinerMate Kit is 43644-134. The model number for B-4369 LinerMate Kit is 4369-134. The model number for B-43944 LinerMate Kit is 43944-134. They will be available in July, 2009.

Classic LinerMate will be developed as an optional accessory adaptable and retrofitable to ClassicSeries units. We do not have a scheduled launch time at this point.

We appreciate your support for Bobrick accessories.

5/27/09

Paper Towel Dispensers

Is there a price difference between B-38032 and B-3803 Paper towel dispenser?

Name: Chet
E-Mail: cpatel@ascensiongroup.biz

Response

Thank you for your interest in Bobrick accessories.

There is a price difference between B-38032 and B-3803 Paper Towel Dispenser. The price of B-38032 is slightly higher than that of B-3803. We have distributors in your local area. They will be more than happy to give you detailed information on pricing.

To find the contact information of local distributors, please go to the following website and choose the state where your office is located at. http://www.bobrick.com/Bobrick/RepDistSearch.aspx

We appreciate your support for Bobrick products.

5/22/09

Sierra Series Partitions

Bobrick is certainly to be commended to some degree for your new Sierra product line of bathroom partitions; they are pre-eminently vandal-proof, and greener, and color-through is always a great option but I find that I am only specifying them under the most dire threat. The four colors that are offered are just a hair above ghastly and try as I might, I cannot bend the color schemes of the eight bathrooms I've recently had to design to fit around the severe design deficiencies of the Bobrick Sierra partitions. It simply defies logic trying to imagine why those particular four colors are the entire spectrum offered. Only a very short tmie ago "green" really did correlate with "grim" and designers - rightly or wrongly - resisted making the choice for sustainable products due to aesthetics but presently the wide line that once separated environmentally-sensitive products from the run-of-the-mill ones has all but disappeared. Except with the Sierra line of partitions. If there were any way I could get around using Bobrick in this case, believe me, I would find it. I am truly disappointed to have to settle for your product rather than getting to choose it without hesitation. Please believe me that I have no wish to abuse your companty's good name; I only want to stress, in the most emphatic way possible, the extent to which your company seems to have missed the boat on this line of toilet partitions

L. D. Reynolds
E-Mail: geniuslrg@comcast.net

Response

Thank you for your interest in Bobrick partitions.

We understand your needs for more SierraSeries color offerings. The more colors the easier it is to incorporate the product into more restroom design and color schemes.

However, the wood fibers in the Trespa solid color composite restrict the pigments that can be used. At this time there are no other colors that will be added to the SierraSeries color offering.

The SierraSeries partitions were developed before the green movement to meet the design criteria for K-12 high schools. Their top needs for toilet partitions are Graffiti resistance, Scratch resistance, and Dent resistance. SierraSeries partition is the perfect solution to their problems. When the green movement started, Sierra became popular in another market segment due to the green feature of its material.

It is our understanding that there are other partition manufacturers offering color-through, green partitions with broader color selections, but the price of these partitions are much higher than Sierra.

If you would like to have broad color selection for green partitions, we recommend our plastic laminate partitions, and phenolic partitions. You can gain LEED points with these partition lines. And these partitions offer the most popular colors from top brands such as Wilsonart, Formica, Trespa, Nevamar, Arborite, and Pionite.

Please let us know if you have any questions.

We appreciate your business and support for Bobrick products.

5/22/09

How to become a Bobrick distributor

We are a Small Business Enterprise (SBE) and also a Minority Business Enterprise (MBE) supply company that has many opportunities to bid your brand of products; however we have to go through your distributors to get pricing. With all of the SBE & MBE goals on many projects we bid, we find ourselves going to your competitors to get the best pricing. How can we become one of your distributors?

Gregory J. Webb
E-Mail: bmason@northsidess.com
Telephone: 513-542-8597
FAX: 513-542-9286

Response

Thank you for your interest in becoming a Bobrick distributor.

We have sales reps in your local area. They will be glad to give you information on how to become a Bobrick distributor and help you set up an account with Bobrick.

To find the contact information of local sales reps, please go to the following website and choose the state where your office is located at. http://www.bobrick.com/Bobrick/RepDistSearch.aspx

We appreciate your support for Bobrick products.

5/18/09

Anti-bacterial Soap

With the new flu-epidemic scare we have a lot of requests for anti-bacterial soap. Our Sure-Flo multi unit dispenser system uses your B-81212 1000ML pink soap, which is not anti-bacterial, but is anti-septic. Do you make a product, or intend to make a product that is anti-bacterial for the SureFlo.

Steve Caldwell
Facility Services, DC WASA
E-Mail: scaldwell@dcwasa.com
Telephone: 202-787-2565

Response

Thank you for your interest in Bobrick accessories.

We have no plans to introduce an anti-bacterial soap for the SureFlo Soap System at this point. It is our understanding that the Center for Disease Control (CDC) has stated that anti-bacterial soaps are no more effective than hand washing with standard hand soaps.

Please contact Bobrick Architectural Services at ArchitecturalServices@Bobrick.com if you have any questions.

We appreciate your business and support for Bobrick products.

5/7/09

Vandal Resistant Hook

Can you tell me the release force for the vandal resistant hooks? Can they be reset without tools?

Response

Thank you for your interest in Bobrick accessories.

The vandal resistant hook B-983 should release at 40 lbs. It can be snapped back up into the normal position after breaking away. It functions by means of a spring loaded ball detent that breaks away at a certain weight.

Please contact Bobrick Architectural Services at ArchitecturalServices@Bobrick.com if you have any questions.

We appreciate your business and support for Bobrick washroom accessories.

4/20/09

Paper Towel Dispensers

In needing 10 good paper towel dispensers that were an economical high volume type, I decided that I did not want to 're-invent the wheel' by trying several types to find a good dispenser.

Several months ago during my travels through Texas, located in a large airport in the mens restrooms, I noted that there were rows of Stainless Steel Bobrick B2860 hard roll paper towel dispensers.

I decided that this was probably an excellent choice, reasoning that the research and expense to find the 'best of the best' had already been accomplished by responsible airport employees.

Later on, after a bit of online research, I discovered the Bobrick model B-72860. I do not have a vandalism problem in our three family owned manufacturing facilities, plus this high impact plastic model is less expensive. I am guessing that this plastic model has basically the same mechanism as the B2860. Doesn't it?

- At this point in time, I made my decision that this Bobrick B-72860 was 'The One' for us.

- I called one of our suppliers and asked if he carried the Bobrick line. It was suggested by this supplier that instead of using this particular Bobrick model, that I try an alternative dispenser, a model in Kimberly Clark's line. -

Long story short, after listening to this saleman, I now have 7 each problematic KCC units and am experiencing the same two problems with all of them. -

1) Upon refilling the towels, the first 200 or so users pull down on the paper to dry their hands, only to find that the towel tears off on the two corners, leaving two small wet corners of paper towel in their hands. In my trial tests, this problem happens with high dollar Scott (Kimberly Clark) towels as well as low dollar generic towels. I believe that this is due to two reasons. One being that the towel roll is heavy when new, requiring a greater force to dispense, and the other is this KCC model may require a pull force of greater than the 1.8 lbs. found in MY idea of the best, a model B-72860 available by Bobrick. -

2) Upon installing a fresh large 1000 foot roll, for the first 200 or so users, the "emergency" feed knob on the side of these KCC "professional" insight units must be used to feed the roll. This occurs in about 7 out of 10 times. (So much for a clean "no contact with the unit" dispensing) -

Question please, I live in Phoenix, Arizona, and would like to know if there is a Bobrick paper towel dispenser distributor here in my area that would have my 1st choice, the Bobrick B-72860 paper towel dispenser in stock. -

I would like to personally try one Bobrick model B-72860 to see how it compares to the Kimberly Clark KIM 09990 units I now sadly own. -

Sincerely trying to "make many good things happen" at our facilities. -

Thank You for taking the time to read this sad story!

Bill Polk

Response

Thank you for your interest in Bobrick accessories. I am sorry to hear that you have had some unpleasant experience with Kimberly's paper towel dispensers. I am sure you were trying your best to "make many good things happen" in your facilities.

The B-2860 and B-72860 both use a roll-paper-towel mechanism. They both accept standard-core rolls up to 8" (205mm) wide, 8" (205mm) diameter, dispense one 12" (305mm) length of towel per pull, and accommodate up to 3-1/2" (90mm) diameter stub roll with automatic transfer to full roll. Also, they both require pull force of 1.8 lbs (8.0N) to dispense.

We have two Full Service Stocking distributors in Arizona. Please see their contact information below:

Beach Products
Roy Jenson
3626 N 36th Ave
P.O. Box 14468 (85063)
Phoenix, AZ 85019
Email: royjensen@beachproductsonline.com
Website:http://www.beachproductsonline.com

Partitions & Accessories
Jill King
1220 S. Pasadena
Mesa, AZ 85210
(480) 969-6606
FAX: 480-969-0459
Email: paracc@partitionsco.com
Website: http://www.partitionsandaccessco.com

We appreciate your business and support for Bobrick accessories.

4/16/09

Website

your website isn't working the authorized distributor page comes up blank in mozilla firefox.

Response

Thank you for bringing this to our attention. Currently our website is only compatible with Internet Explorer 6 and 7.

3/31/09

Grab Bar

I am working on an elementary school in NC where we have the flush valve bisecting the grab bar due to Chapter 32 Children's Enviroments NC Accesibility Guide Vol-1C. to the right of the water closet or flush valve we have the standard 24" grab bar to the left of the flush valve we need a smaller grab 8" (11" overall). Bobrick makes a standard 12" bar which won't fit since the centerline of the flush valve & water closet is 15" from the adjacent wall. In the past you have made this a custom bar. Do you still offer the option of making a custom grab bar smaller than 12"?

Response

Thank you for your interest in Bobrick accessories.

Based on the Bobrick quality standard and manufacturability of grab bars, the minimum length for straight grab bars is 11". The length is defined as the distance between two centerlines of the flanges. Both 1½" diameter and 1½" diameter are available.

Please contact Architectural Services at ArchitecturalServices@Bobrick.com for further assistance.

2/17/09

Shower Seat

Sharp edges on B-5181 phenolic seat. Need advice about procedures for smoothing edges especially on slots. Also, any suggestions on reducing metal on metal noise?

Henry Shapiro

E-Mail: shapiro@dbpeds.org

Telephone: 727-579-7949

 

Response:

 

Dear Mr. Shapiro,

 

Thank you for your feedback.

 

The edge finishing procedure to cut the slots and edges of the seat usually leave a smooth edge. We will conduct a sample inspection of stock.

 

To solve the immediate problem, we recommend using a medium then a soft grit sandpaper to rub at an approximately 45 degree angle along the edges where you feel are rough.

 

Regarding the metal noise, we had not received any complaint before. Please advise the mounting height and installation details. We would like to have Engineering investigate and analyze the cause. In the meantime, maybe placing a small rubber pad or bumper where the metal is contacting will help reducing the noise.

 

We appreciate your business and support for Bobrick washroom accessories.

 

Please let us know if you have any questions.

2/6/09

Grab Bars


Hi,

I'm looking for Grab bars CAD blocks. Straight, L shape, shower bars, Folding & swinging

Thanks,

Carlos Schor 

Smith Carter Architects
and Engineers Incorporated
204.477.1260  x 246         204.477.6346
www.smithcarter.com

 

Response:

Hi Carlos,

 

Bobrick offers the following grab bars:

 

Straight grab bars:                                             

5806, 6806

Two-wall grab bars -24”W X 36”D:                  

58616, 68616

Two-wall grab bars -36”W X 54”D:                   

5837, 68137

Two-wall grab bars -15?”W X 30 ?”D:       

6861

Special grab bars:                                                
818521, 818522, 819381, 819382, 819383, 819384, 819385, 819386,  819387,   819388, 819389, 819390, 819391

Swing Up bars:                                                 

4998

 

CAD drawings for the above units are available from Bobrick website http://www.bobrick.com

 

Please see instructions below.

 

1.      Type model # in the Search box to search for the model

 E.g. search 3961.

        cid:image001.jpg@01C944D8.B8CF5530

 

2.      The website will bring up related search results. Click on the model interested.

E.g. Click on B-3961.

cid:image002.jpg@01C944D8.B8CF5530

 

3.      Click on the CAD Drawings to download it.

cid:image003.jpg@01C944D8.B8CF5530..

 

 

 

 

Thank you for your support for Bobrick washroom accessories.

 

Please let us know if you have any questions.

 

We appreciate your business and support for Bobrick products.

 

1/20/09

LEED Information


 We are using Bobrick accessories products to build a new Ronald McDonald House in San Diego,  Is there any "LEED" information available for these products 

PJ

Response:

Good Morning Mr. Jackson,

 

Thank you for your support for Bobrick washroom accessories.

 

The Advisory Bulletin 88- Bobrick Washroom Accessories LEED Information has been sent via email to you. You may also find the information through the following link:  

http://www.bobrick.com/Bobrick/AdvisoryBulletins/TB-88.pdf

 

Please let us know if you have any questions.

 

We appreciate your business and support for Bobrick products.

 

 

04/03/2007

B-362

Has B-362 Recessed Paper Towel Dispenser been discontinued? If so, what is alternative?

Response

The B-362 Recessed Paper Towel Dispenser has been discontinued. Its alternative is the B-359, the Classic Series Recessed Paper Towel Dispenser. You can find the product specification by following this link http://www.bobrick.com/Bobrick/ProductSpecs/B-359.pdf.

 

 -Bobrick Blog Staff

 

04/02/2007

Technical Data Sheets

I cannot find a technical data sheet for the B-165 or B-290 mirrors with any of the special finishes, ie 1656, 1658, 2906, 2908 etc. Can these please be added. Thank you!

Response

Your message has been forwarded to our Advertising department. Currently, you can find more information on the B-165 mirror by following this link: http://bobrick.com/Bobrick/AdditionalInfo/B-165.pdf. A technical data sheet is attached.

 

 -Bobrick Blog Staff

 

04/02/2007

Bobrick Blog

To Whom it May Concern, There must be some HTML programming issues with your blog because it shows larger than how it should be. It supercedes the screen. Also, would it be a good idea if you can provide a forum-type blog where topics are sorted out? I know this example I am gonna show is not related. Nonetheless, forum hosting within your blog can improve "customer service" and others for you. This is the example. It is a reef aquarium blog: www.reefcentral.com. I am only suggesting the format of this; not the actual content of the website. Overall, I love the web page. Thanks and more power! Kudos to Bobrick Team and Mark Louchheim. Angelo

Response

Thank you for your feedback. Your message was sent to our MIS department.

 -Bobrick Blog Staff

 

03/22/2007

B-6109.99 Grab Bars

What grab bar series would you recommend in an 18" length that is similar to the B-6106.99 series?

Response

A grab bar series that is similar to the B-6106.99 series is the B-6806.99 series. Its standards sizes are 18, 24, 30, 36, 42, and 48 inches.

 

 -Bobrick Blog Staff

 

03/22/2007

Phenolic Shower Doors

Our firm is a stocking distributor in eastern Canada and we've recently supplied phenolic shower doors with a stainless post on the hinge and latch side of eac door. Our customer has complained that each post are factory drilled to accept hinges. What they end up with is wall posts that are full of holes (12 per side) and nothing suppied to fill them. I've brought this to the attention of Bobrick Canada but thought it may benefit all distributors if we can change this. Thanks.

Response

Bobrick receives these posts from the manufacturer predrilled. If you would like a post that wasn’t drilled you can order it as a special.

 

 -Bobrick Blog Staff

 

03/04/2007

1040 Partition Series

I maintance for a company uses Bobrick Hand Dyers B701, B751, & B731. All four of the hand dyers havent gone out with a close time frame as other and seems as if the touch button not even able to be pushed in? Any idea on whats going on?

Response

Please check the following:

 

Possible Cause            

                       

  1. No electricity supply
  2. Installation fault
  3. Worn motor brushes
  4. Tabs are not connecting

 

Possible Solution

 

  1. Check main supply/wiring
  2. Check service manual for possible wiring mistakes
  3. Check length of brushes; replace if less than ½”
  4. Turn off power, remove cover & bend tabs closer to sensor board
  5. Replace motor brushes

 

 -Bobrick Blog Staff

 

 

03/06/2007

1040 Partition Series

Is the 1040 series floor mounted partitions structurally sound enough to mount the grab bar to it?

 

Response

All Bobrick partition series are structurally sound enough to mount a grab bar to. Please remember that grab bars are no stronger than the anchors and walls to which they are attached and, therefore, must be firmly secured in order to sustain the loads for which they are intended.

 

 -Bobrick Blog Staff

 

 

03/08/2007

Division of the State Architect – Access Compliance

I have been having discussions with Division of the State Architect-Access Compliance regarding toilet paper dispensers and protruding more than 4" into the stall. They are stating that toilet dispensers must be recessed and that your B-2888 is not a compliant unit, yet you denote it as a barrier free design. Is your unit an approved designed for the State of California. WE do not use recessed units due to maintenance issues

 

Response

In the Division of the State Architect’s California Access Compliance Reference Manual, section 1115B.7.1.3 states that “grab bars shall not project more than 3 inches (76mm) into the clear spaces as specified above.” The Access Compliance affirms that toilet paper dispensers should be within the same plane of the grab bar, and, therefore, cannot protrude more than 4”.  This code is their interpretation of the ADA Accessibility Guidelines, and although the 2888 may be ADA compliant, it does not comply with the DSA’s interpretation.  However, Bobrick’s 3888 recessed model does comply with the DSA’s requirements.

 

 

 -Bobrick Blog Staff

 

 

Company Information

My company is currently and correctly listed on http://www.bobrick.com/Bobrick/State_FL.aspx as a stocking distributor of Bobrick Washroom Accessories for the state of Florida. The contact phone number for us on that site is, however, incorrect, as in the fact that our website is shopping-cart capable. Having seen no visible or apparent link to a webmaster on the bobrick.com website how would these issues be best remedied?

 

Response

Your company information has been updated on the Bobrick website.

 

 -Bobrick Blog Staff

 

 

 

B-2260 Waste Receptacle

A client of mine ordered the B-2260 waste receptacle. Now their tenant wants the swing top for this waste receptacle. I was informed by the Rep that the B-2250 is the only one to have the top. The 2260 and 2250 are exactly the same item, and Bobrick does not sell the swing lid separately. I can't possibly tell my client to buy another two trash cans because the lid isn't separate. Where does Bobrick obtain the lid from and maybe they will have a few to purchase.

 

Response

Bobrick does have the lid for B-2250, part number 2250-2. It may not fit the 2260 as this unit was designed without a lid. Although the B-2250 and B-2260 have the same dimensions, there may be differences.

 

 -Bobrick Blog Staff

 

 

826-20 AC Adapter

How many 826 soap dispensers can be wired to one 826-20 transformer, I assume each dispenser does not need its own. There is no tech data sheet or instructions that I can find. thanks

 

Response

The 6V 826-20 AC Adapter is for one B-826 Automatic Lavatory-Mounted Soap Dispenser. An AC Adapter for up to four B-826 Automatic Lavatory-Mounted Soap Dispensers is available on special order.

 

 

 -Bobrick Blog Staff

 

 

 

01/02/2007

Handicap Accessory Pricing

I need pricing for handicap acc. for church bathrooms please, who do I contact?

 

Response

A representative from customer service will contact you in order to fully answer your question.

 

 

 -Bobrick Blog Staff

 

 

01/02/2007

Under Cabinet Soap Dispensing System

Are there plans to design an under cabinet soap dispensing system smaller than the current one. I like the concept, but the size is much to larger for my needs. I'd like to see something roughly half the size.

 

Response

Thank you for your comment on Bobrick’s SureFlo Soap System. We are aware of the market’s interest in a smaller size system. Although we have no introduction of a smaller size SureFlo Soap System at this time, our next version of the Soap System will include a smaller size.

 

 

 -Bobrick Blog Staff

 

01/02/2007

Soap Dispensers B-822

Thru the years I have sold many of your B-822 Counter mounted soap dispensing systems. However, as technology is changing, Bobrick is being left in the dust; not to mention making things difficult for me. My customers (primarily large casinos)are really into the FOAM SOAP. They are ALL asking for a COUNTER MOUNTED FOAM SOAP DISPENSING SYSTEM. If you had one available, no problem, I would sell them yours. But, since you don't, I have to find one to sell them. Can you have one ready for ship by tomorrow? (Just wishing) (Unisource has one and is causing me and you business) Do you have one in the works???? If so, knowing that would be of some help.

 

Response

Thank you for providing input on customers’ interests in lavatory mounted foam soap dispensers. Bobrick is currently reviewing the market’s interest in foam soap dispensers, but currently we do not have an introduction date for them.

 

 

 -Bobrick Blog Staff

 

12/19/2006

 

Soap dispensers B-155 and B-4063

 

Can soap dispensers B-155 and B-4063 also accommodate lotion?

 

Response

Free flowing lotion can be used as long as the soap dispensers are used frequently. Using a thicker lotion will cause it to dry and harden, resulting in congestion of the valve. This will also occur with a thinner lotion that is not used regularly. If this happens, it will need to be rinsed through with hot water.

 

 -Bobrick Blog Staff

 

 

 

 

 

 

 

 

 

 

 

12/11/2006

 

Replacement Parts

 

We have several Bobrick #2888 toilet paper dispensers in our resort. The part that holds the lock mechanism broke. Can we get two replacements? And the holder for the paper itself.

 

Response

Replacement parts can be purchased through your local distributor. Distributors within your area can be found through the Bobrick website, Contact Us, Bobrick Representatives and Distributors.  Distributor’s websites are linked on this page.

 

 

 -Bobrick Blog Staff

 

 

12/08/2006

 

Website

 

Please, for the love of God, get your color charts on the web site done in a digital format that can be sent via email if copied from your site. It is very important when trying to help my customers make accurate color selections for your partitions in a timely manner. I get complaints from customers about the poor quality of the color charts and the slowness of your site.

-Toni

 

Response

Thank you for your valuable feedback. We will be adding a high quality pdf file to each of our partition color chart pages. These files will allow you to easily download and email the color charts without losing quality. You can expect to see these files posted by the end of next week. Please keep in mind that colors displayed on a monitor or printed to a desktop printer will not accurately represent the true color of the product. These are just printed reproductions and are for descriptive purposes only. Request actual color samples for color confirmation. Guide and samples are available from Bobrick on request.

 

 -Bobrick Blog Staff

 

 

 

 

12/07/2006

 

Website

 

I work for an architectural firm and we frequently specify Bobrick. However, I hate to specify the product because I then have to deal with your slow website. We charge our clients hourly and it is a waste of their money and our time to navigate your website.

 -

 

Response

The response times of Bobrick.com have recently become and issue due to the quick adoption of our newly released ecommerce system. Speed performance is an issue that we consider critical for our web related tools. Rest assured that we are looking into the proper fix for the issue and expect to have Bobrick.com up to your standards within the next couple months. Thank you for your patience.

 

 -Bobrick Blog Staff

 

 

 

 

11/20/2006

 

Freight Estimate Mirrors

 

I seem to have trouble estimating the freight for mirrors when quoting them to my customers. What is the most accurate method for calculating the weight for mirrors?

 -Mitchell Terry

 

Response

The best method for a freight estimate would be to contact the nearest sales service department.  When you provide them with the model, quantities, and zip code, they will be able to provide you with an estimate.

 

 -Bobrick Blog Staff

 

 

 

 

11/16/2006

 

Product Comparison

 

I am in receipt of Substitution Request for American Specialities Toilet Accessories, while we spec'd Bobrick. The product data is comparable to Bobrick, but I know the end product does not appear to be the high quality Bobrick provides. I need to substantiate my rejection of the American Specialties product based on the specified Bobrick product.......help!

-Renee Williams

 

Response

Our factory representative Renco Sales will be able to further assist you with product comparisons.  They are located in Corona and can be reached at 951-371-8848.

 

 

 -Bobrick Blog Staff

 

 

 

 

11/15/2006

 

Website

 

Website still running super slow and can't open a technical data sheet on the 352 25. Received an error message.

-Bill Beirne

 

Response

Your message was sent to our MIS and Advertising department.

 

 -Bobrick Blog Staff

 

 

 

 

11/10/2006

 

Antibacterial Soap with Triclosan

 

We purchased a B-40 soap dispenser. The instructions say to not use antibacterial soaps that contain Triclosan. The blog on 1/30/2006 says that all your dispensers work with commercially available antibacterial soaps with Triclosan. We have a soap with 0.15% Triclosan. Will it damage the B-40 dispenser?

 -Charles Hoelscher

 

Response

All Bobrick liquid soap dispensers are designed to dispense commercially marketed all-purpose hand soaps including liquid and lotion soaps, synthetic detergents, and antibacterial soaps containing PCMX and/or Triclosan.  Bobrick soap dispensers are not designed to dispense alcohol-based hand sanitizers or iodine-based surgical soaps.

 

 -Bobrick Blog Staff

 

 

 

 

11/08/2006

 

Sierra Ceiling Hung

 

Does the Sierra Series Toilet Partitions come in ceiling hung configuration? I could only find overhead braced.

    -Michael Putnam

 

Response

Sierra is not currently available in ceiling hung configuration.  Your message has been sent to our Marketing department.

 

 -Bobrick Blog Staff

 

 

 

 

11/06/2006

 

ASTM C1036

 

I am trying to find out if your tilt mirror is compliant with ASTM C1036.

   -Isobel

 

Response

All Bobrick mirrors do comply with ASTM C1036.

 

 -Bobrick Blog Staff

 

 

 

 

11/02/2006

 

Vendor Inquiry

 

I am in the plastic business. I sell thermoplastic resins and colorants which are used to make plastic Koala products. It is my understanding that Bobrick outsources the production of its Koala products. Is Bobrick at liberty to provide me with the name(s) of its plastic manufacturing vendors so that I might be able to call on those companies in order to try and sell them raw materials which they would use to make products for you? Thank you, Kevin

  -Kevin Lehnen

 

Response

We can not share this type of confidential information.

 

 -Bobrick Blog Staff

 

 

 

 

11/02/2006

 

Website PDF’s

 

We are having problems printing multiple pdf's from technical data section. We are able to print a few, however any more than a few we are having problems with. Any suggestions?

  -Rob

 

Response

Your message has been sent to our Advertising and MIS department.  We would need a specific example to further evaluate the problem.

 

 -Bobrick Blog Staff

 

 

 

 

11/01/2006

 

Key #E114

 

I have approx 20 Bobrick multi-roll SS tissue dispensers B-2888 and am down to one key. How can I get more keys #E114. This is urgetnt as I work for a Public school.

  -Richard Baker

 

Response

They key you are referring to for the unit B-2888 is the "Cat 74" (part number 330-43).  This key, and all our keys, can be ordered through our Customer Service Department.  Please contact Customer Service at customerservicela@bobrick.com

 

 -Bobrick Blog Staff

 

 

 

 

10/29/2006

 

3513 discontinued

 

Why discontinue the B-3513..looks good and nothing like it one the market. Jack

  -Jack

 

Response

Thank you for your comment, this message has been forwarded to our marketing department. 

 

 -Bobrick Blog Staff

 

 

 

 

10/27/2006

 

Keys

 

We have about 10 "BOBRICK" stainless steel paper towel cabinets- (YWCA Newburyport Massachusetts) Can't find any keys! Are there any standard keys available for these dispensers? Larry Paul, Facility Manager

  -Larry Paul

 

Response

Please contact your nearest Sales Service Department for replacement keys.  The part number for the Bobrick key is 330-43. 

 

 -Bobrick Blog Staff

 

 

 

 

10/23/2006

 

270-12

 

I am selling your Sanitary Napkin Disposal Liners (OEM# 270-12) to a customer of mine and I need to know what material they are made of/...ie Platic?, Wax lined, or exactly what? Thanks

 

 -Joel Lewis

 

Response

270-12 are paper liner.

 

 -Bobrick Blog Staff

 

 

 

 

10/23/2006

 

Internet Purchases

 

I would like to purchase product throught the internet. Any suggestions for distributors.

 

 -Tim

 

Response

Distributors within your area can be found through the Bobrick website, Contact Us, Bobrick Representatives and Distributors.  Distributor’s websites are linked on this page.

 

 -Bobrick Blog Staff

 

 

 

 

10/19/2006

 

Blog Inquiry

 

I submitted a comment some time ago and yet it has not been posted. In fact you have not updated this website in quite some time. Is there a problem?

 

-

 

Response

All recent Blogs have been posted, please submit your comment or question or provide us with your contact information. 

 

 -Bobrick Blog Staff

 

 

 

 

10/16/2006

 

Discontinued Models

 

I am looking for a list of Bobrick's discontinued toilet accessories and what model (if any) replaces that discontinued item.

 

-Rachel

 

 

Response

Discontinued models can be found on the Bobrick website under Products and Service Information, Alternatives to Discontinued Models. 

 

 -Bobrick Blog Staff

 

 

 

 

10/12/2006

 

Warranty Letters

 

Could Bobrick make the Warranties in a printable format. This would make it much friendlier for distributors to use to submit at the end of a project.

 

-Maureen

 

 

Response

Our Customer Service Departments can provide you with a warranty letter in a word format for a specific project name.

 

 

 -Bobrick Blog Staff

 

 

 

 

10/12/2006

 

Sierra Series/LEED

 

Sierra Series: What is the recycled content % and is it HDPE and and what is the rapidly renewable material you use? If this line is to fill LEED Certification Credits as calimed, shouldn't this be posted in product specs?

 

-Melissa

 

 

Response

Sierra Series is not HDPE. I’ve attached a copy of the Technical Data sheet along with information about LEED points (TB-77).

 

 -Bobrick Blog Staff

 

 

 

 

10/05/2006

 

Discontinued Models

 

Comment regarding the alternates to discontinued items. It would be nice to see all discontinued items, not just the ones for this year.

 

-Renee

 

 

Response

Discontinued models can be found on the Bobrick website under Products and Service Information, Alternatives to Discontinued Models. 

 

 -Bobrick Blog Staff

 

 

 

 

8/04/2006

 

1540 Installation Instruction

 

Unable to open 1540 Series Installation Instructions - Adobe Reader Window tells me that file was damaged and could not be repaired.

 

-Bill Beirne

 

 

Response

 This problem has been corrected by our Advertising department.  Please let us know if you continue to encounter any problems.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

7/26/2006

 

 

B-233 CAD drawing

 

 

I'm having trouble downloading the B-233 CAD file from your website. Is it possible that you can email it to me? Thanks.

-Lillian

 

 

Response

 We do apologize you were having trouble downloading the B-233 CAD drawing, we have noticed our users usually have problems downloading CAD drawings because the default CAD viewer attempts to launch the CAD file from within the Browser. One fix for this is to right click the file and choose Save Target As. Unfortunately our site does not have this option due to the programming code behind it. We are looking into this and will hopefully, permanently fix this problem shortly. You also mention Volo Viewer is prompting to pop up once you click on the cad link, Volo Viewer no longer supports  DWG files they have since changed from offering a free dwg viewer for their own format/file flavor.

 

As an interim work around, we have found that taking one or both of the following actions resolve the issue from the client side.

 

·        Use the free CAD Viewer eDrawings. This is available for download from http://www.solidworks.com.

 

·        Delete the dwg file type from the list of know file extensions in Windows. This will force the browser to prompt the user to save the file directly to their hard drive. Then the CAD Viewer application can be launched and the file opened directly.

 

Note: This action may have to be completed a few times if the CAD application re-associates itself with dwg files

 

Attached is a copy of the B-233 CAD file.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

7/17/2006

 

 

Hardware Packet

 

 

I'm having a problem identifying the part numbers for item in your hardware packets. For example, Packet #1000974; were can I find the list of hardware for this packet? I need the list for all hardware packets. Can you help me?

-Bob Slattery

 

 

Response

 The part number in question is not a packet it is just a Y bracket. We need a little more information,  you may be referring to our 1540 series in which the hardware comes in packets. Do you have a specific part you are looking for?

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

7/17/2006

 

 

Catalog Request/Website

 

 

i'VE WASTED A GOOD HALF-HOUR TRYING TO NAIVGATE YOUR WEBSITE TO REQUEST A CATALOG, WITH NO LUCK. hOW CAN i JST GET A CATALOG??

 -Robert Weiszmann, PE

 

 

Response

 Please provide your address and we will send a catalog to your office.  For future literature requests you may go to Contact Us, Literature Request form.  After completing the form, you save the form to your computer and email it to info@bobrick.com . 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

7/6/2006

 

 

TB-73

 

 

I need a copy of Bobrick's advisory bulletin TB-73. Is there a way to get this off of the website? If not, then what is the best way to get the advisory bulletins?

 -Megan Pope

 

 

Response

 TB-73 can be found under Advisory Bulletins.  These are located on the Bobrick website under Specifications, Parts & Instructions, Advisory Bulletins.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/29/2006

 

 

Website Error

 

 

Whenever I click on the Product Specifications link for B-298, it links to your home page. Please fix.

 -Elizabeth

 

 

Response

 This problem has been reported to our MIS and Advertising Department.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/28/2006

 

 

CAD Files

 

 

I am having problems downloading your CAD files from the website. 1) I am running autocad 2006 2) Some files I was able to download had to be recovered using the autocad utility. 3)Most of the files I could not download. I received an error message after I clicked on the cad drawings tab from voloview that says" error regenerating graphics. This may be caused by incompatible file format or version. This document will be closed."

-Mika Klein

 

 

Response

 This problem usually occurs because the default CAD viewer attempts to launch the CAD file from within the Browser. One fix for this is to right click the file and choose Save Target As. Unfortunately our site does not have this option due to the programming code behind it. We are looking into this and will hopefully, permanently fix this problem shortly. You also mention Volo Viewer is prompting to pop up once you click on the cad link, Volo Viewer no longer supports  DWG files they have since changed from offering a free dwg viewer for their own format/file flavor.

 

 

As an interim work around, we have found that taking one or both of the following actions resolve the issue from the client side.

 

·        Use the free CAD Viewer eDrawings. This is available for download from http://www.solidworks.com.

 

·        Delete the dwg file type from the list of know file extensions in Windows. This will force the browser to prompt the user to save the file directly to their hard drive. Then the CAD Viewer application can be launched and the file opened directly.

 

 

Note: This action may have to be completed a few times if the CAD application re-associates itself with dwg files

 

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/20/2006

 

 

B-35709

 

 

I have an old spec sheet for product B-35709, but can't find a new one on the web site (discontinued?). Is there a similar product? (Suface mounted, toilet tissue dispenser and sanitary napkin disposal). The closest product I can find has a seat cover dispenser (B-3578), which we don't want... Also, there is a problem with the technical sheet for B-3570, it can't be downloaded. Thanks!

-Carla Haramboure

 

 

Response

 The B-35709 and B-3570 are obsolete models.  The alternative model to a B-35709 is B-3579, and the alternative to B-3570 is B-357.  Attached are the Technical Data sheets for both.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/20/2006

 

 

Replacement Keys

 

 

I have lost the key to our paper towel dispenser...how do I get a new one?

-Ashley

 

 

Response

 Please contact your nearest Sales Service Department for replacement keys.  The part number for the Bobrick key is 330-43.  The number for Sales Service Jackson, TN is (731) 424-7000.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/13/2006

 

 

Toilet Partitions/Elementary School

 

 

I'm looking for dimensions and specifications for toilet partitions in an elementary school. Are there any standards for this use?

-Marie-Louise Germain

 

 

Response

Please refer to our Barrier-Free Washroom Planning Guide found on the Bobrick Website under Product & Service Information, Barrier Free Washroom Guide.  It includes height and reach requirements for children.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/12/2006

 

 

Contura Series

 

 

What is the degree of the arc on your Contura Series washroom accesories?

-Brenda

 

Response

All Contura units have 27 degrees of arc.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/09/2006

 

 

Website

 

 

At one time the Bobrick website was pretty good. Now it is almost unreadable and unusable. Dark text on dark background. Bad formatting. Can't find anything I'm looking for. Etc.

-Eric

 

Response

This behavior occurs when using an older browser. Please ensure that you are using the latest (non beta) Apple or Internet Explorer web browser.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/08/2006

 

 

PDF File-Price List

 

 

I am a long time Bobrick stocking distributor. It would be very helpfull if we could access your price lists, reg & parts from your website. Most vendors these days e-mail us PDF files of the price lists instead of paper, easier to access and kill less trees. Simple password protection works, also you can update PDF files immediately for price increases. Just a thought. Hopefully this is on someones to do list.

-Richard Light

 

Response

Thank you for your comment. We are looking into your suggestions.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/06/2006

 

 

Grab Bars

 

 

do you offer your standard grab bars in powder coat finishes

-nate higgins

 

Response

Our standard grab bars are only available in satin or polished stainless steel finish.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

6/05/2006

 

 

CAD drawings

 

 

CAD drawings. If I click link CAD Drawing on any of your web pages, I have blank page in IE. If I right-click to save target as, there is no such option. So, there is no option now to download any of your CAD drawings. I see that the similar request was posted on 5/11 and this issue is still unresolved.

-boris

 

Response

This problem usually occurs because the default CAD viewer attempts to launch the CAD file from within the Browser. One fix for this is to right click the file and choose Save Target As. Unfortunately our site does not have this option due to the programming code behind it. We are looking into this and will hopefully, permanently fix this problem shortly.

 

As an interim work around, we have found that taking one or both of the following actions resolve the issue from the client side.

·                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Use the free CAD Viewer eDrawings. This is available for download from http://www.solidworks.com.

· Delete the dwg file type from the list of know file extensions in Windows. This will force the browser to prompt the user to save the file directly to their hard drive. Then the CAD Viewer application can be launched and the file opened directly.

Note: This action may have to be completed a few times if the CAD application re-associates itself with dwg files.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

5/30/2006

 

 

B-2908 Tech Data Sheet

 

 

I am unable to find the tech data sheet for the B-2908....can you please provide a link? Or add back in if it has been removed. Thank you

-Tami Burgess

 

Response

Thank you for the information, we will look into this.  Attached is the Technical Data Sheet you have requested.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

5/25/2006

 

 

B-3570

 

 

What is the specification for a single sided B-3570 type toilet tissue dispenser? As well, do you have one without the sanitary napkin disposal for the men's washrooms? (double sided and single sided versions)

-carol

Response

The B-3750 has been discontinued, B-357 has replaced this units. The B-357 unit is also double sided but includes a seat cover dispenser as well.  A similar unit but for a side wall of a single compartment is B-3574.  The Technical Data Sheet is attached.

 

 -Bobrick Blog Staff

 

 

 

 

 

 

5/12/2006

 

 

B-3961

 

 

Dimensional Line Drawing for a B3961 shows pull down release latch. Please change to roller design.

-Valerie Baker

Response

Thank you for your comment.  Your message has been forwarded to our Advertising Department.

 

 -Bobrick Blog Staff

 

 

 

 

 

 

5/11/2006

 

 

CAD Drawings

 

 

We've spec'd your washroom accessories, but the CAD files for the products I need are not showing up. When I click on 'CAD DRAWINGS', I get a blank page. I need these files: B-39003 Trimline; B-8226; B-3500 Trimline; B-3474; B-3574; B-6806; B-239x34. It would be greatly appreciated if you could email the CAD drawings or post them on your blog asap. I'm sure others are having the same problem downloading your CAD files. I'm using AutoCAD 2002. Thanks.

-Lillian

Response

Thank you for your blog we are sorry to hear that you were having trouble with our website. Our Advertising Department will email the CAD drawings you have requested.  This problem has been reported to our MIS department. 

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

3/8/2006

 

 

Tech Data Sheets

 

 

I'm having trouble viewing/printing multiple (6) Tech Data Sheets after selection process. I only get the error message ("the file is damaged and could not be repaired") when selecting numerous items. Could there be a problem with one of the product drawings? (3942, 132, 6806, 685, 682, 293)

-Mike Fugatt

Response

Thank you for your blog we are sorry to hear that you were having trouble with our website. I tested the batch printing myself direct from our web site.  I did not receive any error messages as you did but the system went to a blank white screen for over ten minutes and I had to reboot my system.  I then tested each technical data sheet individually with no problems. I am forwarding your blog along with my findings on to our MIS for further review.

 

Included in this email are .pdf files direct from our web site for the products numbers provided below. 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

3/3/2006

 

 

Toilet Paper Dispenser

 

 

Hello, I'm trying to find a toilet paper dispenser that has two arms and a roller. The arms are about 4 inches long. My local distributor said they only have a 7 inch arm available. Do you have a 4 inch dispenser arm?

-Jeff Barkhorn

 

Response

The arm of our B-7685 measures 3 5/16” and the arm of our B-2730 measures 4 7/8”.  If you require additional information please contact your nearest Customer Service Deparment.

 

 -Bobrick Blog Staff

 

 

 

 

 

 

3/2/2006

 

 

Not Accessible Stall

 

 

Your barrier free guide is helpful but I find a note calling out conventional stall (not accessible) but I can't find these dimensions anywhere...is it 32"? 30"?34" wide???

-Ann Dilcher

 

Response

All accessible stalsl must be at least 36” wide, with an out-swing door in order for the opening to have a 32” open clearance.  Anything that would fall outside of this description would be considered a conventional stall or not accessible.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

3/2/2006

 

 

ADA Requirement for Slide Latch

 

 

We have a customer that is requesting written confirmation from Bobrick that the #1002022 Stainless Partition Slide Latch meets ADA requirements. Can you provide a statement indicating such.

-John Condon

 

Response

A letter has been faxed to your office stating that our Partition Latches meet ADA requirements.  They are operable with one hand without tight grasping, pinching, or twisting of the wrist, and with a force that does not exceed 5lbs of force.

 

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

2/27/2006

 

 

Pennsylvania Steel Products Procurement Act

 

 

Our contract to use Bobrick Toilet Accessories for a flood damaged restroom is subject to the provisions of the Pennsylvania"Steel Products Procurement At, Act No. 1978-3. We are required to provide a certification of all steel products used. Do you have this certification?

 -Janice Bioni

 

Response

We would need more information on the specifics of the Pennsylvania Steel Product Procurement Act.  Can you give us additional details as to what needs should me met?

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

2/22/2006

 

 

830 Sureflo Soap System

 

 

I have a B-830 Sure Flow soap dispenser system. I can't find any trouble shooting info on web site. I've misplaced all installation literature. System worked fine until soap ran out. Form 830-469 ???

-Jim

 

Response

Attached is Form 830-469.  If you need additional information, please contact the local Customer Service department.

 

 -Bobrick Blog Staff

 

 

 

 

 

 

2/18/2006

 

 

1090 ASTM

 

 

Within your website for 1090 Sierra series states that test results for ASTM D2794, D2197, D6578 and E-84 are available upon request. I have been requested to provide this information. Can they be e-mailed to me? Thank you!

-Sean Lene

 

Response

We can provide this information.  Please provide your mailing address and we will be glad to send you a copy.

 

 -Bobrick Blog Staff

 

 

 

 

 

 

2/6/2006

 

 

Auto Cad Drawings

 

 

hello, I am trying to download the autocad drawing for your mirror but all the files are corrupted.

 -fanny obadia, architect

 

Response

Attached please find Bobrick’s CAD files in .dwg format.  Can you please give use more detail as to the problem you were having. Was it one particular mirror number or all and provide the error message you received.  It would also be helpful to know what AutoCAD program you are using.

 -Bobrick Blog Staff

 

 

 

 

 

 

2/4/006

 

 

B-3900

 

 

I want to ask our architect to specify a recessed paper towel dispenser/waste receptacle like B-3900 in the restrooms in our soon-to-be-library. We have the original Bobrick dispensers that were installed in 1975. We use tri-fold white paper towels. When we load more than a half a package of towels, the weight of the towels causes several to fall out when one is pulled out. Has this problem been solved? Thanks.

 -Phalbe Henriksen

 

Response

There has not been a design change to the B-3900 towel tray opening.  The B-3900 has always had an adjustable towel adapter/guide that was used to adjust for the proper depth (width) of towels.  Does the unit you are referring to have this towel guide?  If not, we do offer and insert that sits on the towel tray and blocks part of the opening.  The part number is 330-26.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

2/3/006

 

 

Replacement for  B-43500

 

 

I am trying to find replacement coin boxes for sanitary napkin/tampon dispensers. Model numbers I can find on the machines are: B43500x2, 43500x9, 435009x2. Are these all the same and if so what is the part number for the coin boxes. I would like new coin boxes and keys if there is a kit with both. Thank Youl

-Kim Seifert

 

Response

The coin box with lock and key for all the B-43500 vendors is 3500-86.  Two are required for each unit.  Please contact the nearest distributor to purchase these parts.  They can be found on the Bobrick website under Contact Us/Bobrick Representativesand Distributors.

 

 

-Bobrick Blog Staff

 

 

 

 

 

1/30/2006

 

 

1092 series

 

 

I am architect and have specified the 1092 series toilet partition latch for two previous projects for an institutional client. The owner has been complaining that students are breaking the little rubber handle off, (which is designed as a door stop) when the door hits the adjacent partition. I've talked to a few distributors and they said that Bobrick is aware of the problem (happening across the USA) but is not doing anything about it. Is there a recommended heavy duty replacement latch? I need a new latch for specifications as soon as possible. thanks

-Tom Peterson

 

Response

 

There may be an occasional failure due to a weak spot weld on a piece or failure due to extreme abuse/vandalism.  From our standpoint, Bobrick has taken the action necessary to resolve the field complaint problem of a bad batch of latches manufactured last year.  We continue to standby our warranty and provide replacements if they fall within warranty guidelines.

 

 

 -Bobrick Blog Staff

 

 

 

 

 

1/30/2006

 

 

B-2112

 

 

Will the B2112 Classic Series soap dispenser dispense alcohol based hand sanitizer effectively?

-Russell Collison

Response

Bobrick soap dispensers are not designed to dispense alcohol-based hand sanitizers or iodine-based surgical soaps.  All Bobrick liquid soap dispensers are designed to dispense commercially marketed all-purpose hand soaps including liquid and lotion soaps, synthetic detergents, and antibacterial soaps containing PCMX and/or Triclosan. 

 

 

 -Bobrick Blog Staff

 

 

 

 

 

 

1/5/2006

 

 

2080/2040 Series TD sheets

 

 

The 2080 and 2040 series used to be found on the 1080 and 1040 TD sheets. They no longer are, and I am unable to find a 2080 or 2040 TD sheet on the website. Am I missing something? Thank you for your help.

 -Tami Burgess

Response

Thank you for the information.  The files are in the correct website location, but you are right they do not appear as drop downs under the product catalog heading.  We will look into this.  Until then, please use the attached .pdfs:

-Bobrick Blog Staff

 

 

 

 

 

12/23/2005

 

 

Distributor in Thailand

 

 

I am looking for the B-5221 Matrix Series. I live in Thailand. Please let me know the nearest distributor who has this product for me. Thank you. Ps. Distributor in Thailand doesn't have this series of product.

-Chai Saekang

Response

Thank you for your interest in our products, our representative in Thailand does not stock this item. They will have to order it for you, their information is as follows:

Pongchai Pantana Co. Ltd.
2077-2077/2 New petchnuri Road
Bangkrapi, Huaykwang
Bangkok 10320
Thailand
Tel:  011.662.319.1103  (774)
Fax:  011.662.318.2542  (097)
Contact: Patty Techasith
E-mail: ppatana@asiaaccess.net.th

-Bobrick Blog Staff

 

 

 

 

 

 

12/21/2005

 

 

Discontinued Models

 

 

To: Spec Department: A couple of workhorses have been discontinued by Bobrick. And they're not replacing them with anything equivalent. B-35704 (recessed TP dispenser and sanitary napkin disposal) and B-35709 (the surface mounted version of the other). -Tony Fodden Tony: This may be even more of a problem with the new ANSI requirements for a vertical grab bar in accessible stalls. ASI still makes TP Dispenser / Sanitary Disposal Units without the seat cover dispensers . BTW, I just discovered that Bobrick has apparently discontinued the B-269 swing-door undercounter mounted waste disposal unit as well. It was great as a diaper receptacle. Makes you wonder who's driving their marketing analyses. We also have a project at the World Trade Center where the seat cover dispensers are behind the can. Which is fine, but it sure would be nice if they had something like the B-357 without either the receptacle or the dispenser - thru-partition with two rolls each side, only. But noooooooo. Surface mounted 2-roll units will protrude 6 inches into the compartments. Think they'd do a custom?

-Brad Williamson, Callison Architecture, Seattle

Response

Thank you for posting your comments on the Bobrick Blog.  We do appreciate the input. 

Regarding our discontinued models (B-269 Under-counter Waste Receptacle, B-35704 Recessed Toilet Tissue Dispenser and Sanitary Napkin Disposal and B-35709 Surface-mounted version of B-35704), we monitor demand for each product and when demand drops and remains low we discontinue models.  We note with interest use of the B-269 Waste Receptacle as a diaper receptacle.

When we discontinue models, we publish an “Alternatives to Discontinued Models List” on the bobrick.com website.  This list can be accessed from the home page by clicking on “Product & Service Information” and then locating the “Alternatives List” on the drop down menu.  We also listen to the marketplace for reaction to our decision to discontinue models.  Sometimes what we hear causes us to reconsider our action; see below.

Regarding a partition-mounted toilet tissue dispenser which provides two toilet tissue rolls in each side-by-side compartment, Bobrick discontinued its model B-386 and has received numerous requests for this unit.  We have listened to these comments.  We have reconsidered our decision.  We are currently in development of a new partition-mounted two rolls per compartment unit which will be available mid-year 2006.

Thank you for your interest in Bobrick washroom equipment products.

-Bobrick Blog Staff

 

 

 

 

 

 

12/20/2005

 

 

Greetings

 

 

Merry Christmas and a Happy New Year to all at Bobrick !!!!!! Ray & Shirley Bleeker All goes well with us.

-Ray Bleeker

 

 

 

 

 

 

12/08/2005

 

 

Re: Mounting Screws

 

 

This seems to be an ongoing issue: I contacted customer support for the set screws that ARE NOT available at any hardware store since they are proprietary. Using any other screw will be unsightly and unsafe since the heads on that size screw are larger and will not be able to recess into the unit. Your suggestion to contact customer support gave me NO other recommendation but go to the hardware store or buy new units. Why in the world would I spend all that money on new accessories for screws?? I realize large companies can just throw this stuff out and replace it, but I am a homeowner that decided to use these bathroom accessories in two rental units...any other suggestion would help.

- Michael LaRiche

Response

We apologize for the confusion with your request for set screws.  Per your conversation with our Customer Service Manager, we will be providing 10 set screws at no charge to compensate for the inconvenience.

-Bobrick Blog Staff

 

 

 

 

 

 

12/06/2005

 

 

Re: Mounting Screws

 

 

The set screws that secure the finish to the mount ARE NOT available at hardware stores. These seem to be proprietary to Bobrick. Can I buy these from you??

 - Michael LaRiche

Response

We would like to make a correction to the Blog Response for Mounting Screws on 11/29.  Set screws are included at the time of purchase and if you require additional or were missing these, they can be replaced.  Please contact the local Customer Service Department for the correct part number.  They will send these out if they were missing from the original shipment or refer you to an authorized distributor from which you can purchase additional set screws.  The answer posted on 11/29 pertains to mounting screws only, which are not always  included on some Bobrick products to allow the installer to select the correct mounting devices.

-Bobrick Blog Staff

 

 

 

 

 

 

12/05/2005

 

 

Replacement Container B-369

 

 

I NEED TO ORDER (2) REPLACEMENT WASTE CONTAINERS FOR MODEL # B-369. WHO CAN QUOTE ME ON THESE ITEMS SO THAT I CAN PLACE AN ORDER? I AM IM MIAMI, FLORIDA.

 -OZZI BAEZ

Response

The replacement waste container part number is 369-112.  Please contact the nearest authorized distributor to purchase these parts.  They can be found on the Bobrick website, under Contact Us, Sales Service/Contact Information. 

-Bobrick Blog Staff

 

 

 

 

 

 

12/01/2005

 

 

B-207

 

 

I plan to spec. the B-207 shower curtain rod with concealed mounting for a project. Your product discription says chrome-plated plastic flanges. I have this product in my home from years ago. It doesn't look to be plastic. Will this plastic flange hold up to heavy-duty use.

-Robbie Alvord

Response

The Bobrick B-207 Shower Curtain Rod is not intended for heavy-duty applications.  Our B-6107 Heavy-Duty Shower Curtain Rod and our B-6047 Extra-Heavy-Duty Shower Curtain Rods are for such applications.

-Bobrick Blog Staff

 

 

 

 

 

 

11/30/2005

 

 

Grab Bars

 

 

Do grab bars come in Antique Brass? If not, what alternative colors to stainless steel do you offer?

-George Seline

Response

Bobrick does not make grab bars in Brass, they are only available in a satin stainless steel finish.

-Bobrick Blog Staff

 

 

 

 

 

 

11/30/2005

 

 

Buy Products

 

 

Certain school boards buy their products direct for tax purposes. Can we buy Bobrick direct or do we have to go through a local distributor?

-Steve ludwig

Response

Bobrick distributes its products through a worldwide network of authorized dealer.  Please refer to the Bobrick Homepage, under Contact Us for a list of Distributors in your area.

-Bobrick Blog Staff

 

 

 

 

 

 

11/29/2005

 

 

Mounting Screws

 

 

Any idea where can I find the set screws for mounting Bobrick shelves, towel bars and toilet roll dispensers?

-Tim Neuman

Response

We allow the installer to determine what types of screws will be appropriate for the installation.  The mounting screws can be found at a local hardware store. 

-Bobrick Blog Staff

 

 

 

 

 

 

11/23/2005

 

 

RE: Technical Data Sheet/Website

 

 

I totally agree!!!!!

-Kathi

Response

We now have a much simpler way to find and print single TD Sheets or custom packets of TD Sheets. If you only need one model, a quick search, by model number or description, will take you to the Product Detail Page. From there you can print, save to your hard drive or email the TD Sheet.

If you are looking to put a packet of multiple TD Sheets together our TD Sheet Packet Builder is a great tool. From the menu go to Specifications, Parts & Instructions and click on Technical Data Sheets (PDF). From here, click to select all the TD Sheets you want in your packet, and then click View/Print List. Again, you can print, save to your hard drive or email the TD Sheet Packet.

These methods can also be used to Print Installation Instructions and Product Specifications.

Currently the Packet Builder pages are organized first by Category and then by Model number. This is done to replicate the organization of our hard copy catalog. Your suggestion to list by Model number first is a good one and we will look into adding this functionality.

-Bobrick Blog Staff

 

 

 

 

 

 

11/23/2005

 

 

Technical Data Sheet/Website

 

 

I long for the days when it only took one click to find a Technical Data Sheet instead of 4! It takes me 4x longer to produce shop drawings. I thought the listing of the model numbers you had on your site previous to this one was a much better method.

 -Emily

Response

We now have a much simpler way to find and print single TD Sheets or custom packets of TD Sheets. If you only need one model, a quick search, by model number or description, will take you to the Product Detail Page. From there you can print, save to your hard drive or email the TD Sheet.

If you are looking to put a packet of multiple TD Sheets together our TD Sheet Packet Builder is a great tool. From the menu go to Specifications, Parts & Instructions and click on Technical Data Sheets (PDF). From here, click to select all the TD Sheets you want in your packet, and then click View/Print List. Again, you can print, save to your hard drive or email the TD Sheet Packet.

These methods can also be used to Print Installation Instructions and Product Specifications.

Currently the Packet Builder pages are organized first by Category and then by Model number. This is done to replicate the organization of our hard copy catalog. Your suggestion to list by Model number first is a good one and we will look into adding this functionality.

-Bobrick Blog Staff

 

 

 

 

 

 

11/22/2005

 

 

Installer in S.F Bay Area

 

 

I am looking for an installer who is in the S.F. Bay area who might be able to do a very simple installation of a bathroom partition. This is for a 1 toilet bathroom. Please let me know thanks.

-S. Cusimano

Response

The name of our Representative in the S.F. Bay area is R.E. Edwards, they will be able to help you with this information.   Their number is 925-829-2942. 

-Bobrick Blog Staff

 

 

 

 

 

 

11/22/2005

 

 

Questions on Blog

 

 

Why are there so many questions with no answers? I used to work for a rep and check the Bobrick website every now and then.

Response

Questions and comments are checked daily.  Sometimes there is not any contact information requested or the question has been forwarded to the appropriate department and they have contacted the customer directly.

-Bobrick Blog Staff

 

 

 

 

 

 

11/14/2005

 

 

Soap Discoloration

 

 

We are experiencing some soap discoloration (GOJO type coconut white) when used in B-822 dispensers. Are these not compatible?

 -Bill

Response

You may want to review the MSDS (Material Safety Data Sheet) and check the ingredients for anything with Chloride, such as like Ammonium Chloride.  Chlorides in soap will react to the stainless steel and cause discoloration.

 -Bobrick Blog Staff

 

 

 

 

 

 

11/07/2005

 

 

Bracket

 

 

I am trying (desperately!) to find a panel bracket for 3/4" panel, and an inswing stop for 3/4" pilaster with a "hole", not 2 slots for the keeper to slide into. Can you advise the product numbers so I can order? Thank you

-Hardware Specialty Ltd.

Response

These requests are handled by our Customer Service Department.  Your request has been sent to a Representative in that department and they will be contacting you.

 -Bobrick Blog Staff

 

 

 

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