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Welcome to the Bobrick BLOG and Message Center. Through this forum,
you have the ability to ask questions, communicate views and address
issues with Bobrick Washroom Equipment, Inc. Feel free to read others postings or click Submit Comment to add your own posting. Previous Blog Entries: 2006 ; 2005 |
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2007: January February March April May June July August September October November December |
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| 6/20/08 |
| Thank you! |
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Hi I really don’t have a question – Just wanted to say THANK YOU to whoever is responsible for speeding up the Bobrick website. In my capacity at Dolan & Traynor, I prepare and send the submittal packages for our Section 10 customers. Your site is faster than it used to be thus so much easier to use.
Thanks!! |
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| 3/24/08 |
| Unable to Download Cad file |
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I am unable to download the B-5181 shower seat. I referenced your help and it didn't work. We use your products quite extensively and this has been problem for some time. Do you have a cad block cd to order or a library to download? Thank you,
Judy Peterson
Engineering Services Response: |
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| 3/11/08 |
| Bobrick Website |
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I have used Bobrick for many years. I always found your printed catalog easy to use but your web site is painful! It seems very slow compared to other web sites and does not seem to present logical searches. Response: |
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| 12/10/07 |
| Commercial Hand Dryer Unit Question |
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Sir/Ma’am, Conceptually, we would like to mount a few commercial hand dryer units to a wall and make it possible for him to press a large button or wave his hand to activate all the units to blow his entire body dry. Is it possible one of your commercial hand dryer units is adaptable to allow air to blow perpendicular to the wall it is mounted on? Your assistance is greatly appreciated. Thank you in advance!
Best Regards, Response:
Hello
Ricky,
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| 9/24/07 |
| DWG Drawings |
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Although I did not ask the question I would
like to know ir you have a dwg drawings that shows both the
elevation and product number. This is a major coordination issue
for an achitct and would be easier if you had it in dwg format for
us. http://www.bobrick.com/Bobrick/SearchResults.aspx?sendingPageType=CatalogBase |
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| 8/6/07 |
| Zamak Hardware |
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I have noticed that in a few of the product spec sheets, Zamak
hardware is deemed unacceptable and stainless steel is the preferred
hardware. Have there been problems with Zamak hardware? Is stainless
steel just a superior product over Zamak alloy? Response: Bobrick Stainless Steel hardware is far superior to Zamak. It is stronger, more corrosion resistant and has concealed mounting feature. |
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| 08/01/07 |
| CD-Rom Request |
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Dear Sirs; I would like to request that you produce a CD-ROM like
the one produced by the Simpson Strong-Tie Company. This CD-ROM
includes their product catalogs in pdf and dwgs (blocks) of their
products that can be inserted into drawings. Thank you, Kimmonique. Response: All our product catalogs and technical data sheets are available for download on our website in .pdf format. We no longer produce CD-ROMs because of this. -Bobrick Blog Staff |
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| 07/27/07 |
| ADA Code |
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Is there an ADA code stating that grab bars in public showers must
be U-shaped continuous? Can (3) grab bars be installed one for each
wall? Response: Grab bars in public showers are not required to be U-shaped continuous. Standard compartments require one grab bar at least 40” long to be mounted on the side wall, no more than 12” from the back wall. A second grab bar at least 36” long must be mounted on the back wall, no more than 6” from the side wall. For more information on grab bar ADA compliance, see page 7 of our Barrier-Free Washroom Planning Guide. You can order 3 straight grab bars – one for each wall. We can also make custom three-wall grab bars. See your local sales representative for that. -Bobrick Blog Staff |
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| 7/25/07 |
| B-751E |
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I have had several people contacting me on how they can get the
B-751E Dryer. Architects have been specifing these, because they
found the technical data sheet on Bobrick's website. No where on the
website does it state that these are not available in the USA. Response: The B-751 115V dryer with cULus listing is available in the USA if a building owner or architect wants/needs a stainless steel dryer. The B-715E 220V dryer with CE and VDE listing is also shown on the website, but this dryer is only sold to countries where E is the standard. We have not noted where we do and do not sell these dryers on the TD sheets. We show the electrical specifications and allow the specifier to match the product to their requirements. -Bobrick Blog Staff |
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| 07/23/07 |
| B-4998 |
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For the Swing-Up Grab Bar, Bobrick B-4998, do you have any approved
mounting brackets/plates for metal stud walls? Thanks Response: We do not have approved mounting brackets for metal stud walls. Please see our technical data sheet for the 4998 swing-up grab bar for more information: http://bobrick.com/Bobrick/TechnicalData/B-4998.pdf -Bobrick Blog Staff |
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| 7/20/07 |
| Website Issue |
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Sometimes your web site does not have the white box behind the
words. When this happens I cannot read the product words. It would
be great if this could be fixed permanantly. But I don't know if it
is your site or my computer. Any suggestions if it is my computer? Response: The problem you are describing occurs when your Internet browser does not load the website fully. To remedy this error, try reloading the website. -Bobrick Blog Staff |
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| 07/17/07 |
| B-8221 & B240 |
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I am interested with Deck Mounted Soap Dispenser B-8221 20 fl.oz
(0.6 liter) and Stainless Steel Wall Mounted Asthray B-240, I would
try to buy it for 12 nos each. How to get it? Please advice. Thank
you Response: These products can be ordered through your local distributor. Distributors within your area can be found through the Bobrick website, Contact Us, Bobrick Representatives and Distributors. Distributor’s websites are linked on this page. The distributor in Indonesia is PT. EMS INDOAPPLIANCES. -Bobrick Blog Staff |
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| 07/15/07 |
| B-112 Rebuild kit & Key |
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I am searching for a rebuild kit and a key for a Bobrick Soap
Dispenser Model B 112. Can you tell me where and how to order? Response: A representative from our Sales Service Department will contact you in order to fully answer your question. -Bobrick Blog Staff |
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| 07/10/07 |
| B-2111 & B-822 |
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I'm putting together a submittals package for a military base and I
need to know if the following soap dispensers are American made:
B-2111 & B-822. If these are not, do you have a substitute for them
that is American made? Response: The B-822 is American made, but the B-2111 is made in Taiwan, 4112 is American made. It's not an exact substitute, but similar - although more expensive as well. -Bobrick Blog Staff |
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| 07/05/07 |
| Barrier-Free Washroom Planning Guide |
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Has the Barrier-Free Washroom Planning Guide been updated? Does this
guide apply nationally? Do some cities/counties have their own
requirements? For example: We installed a napkin disposal at the
location indicated in the guide, and was told the location did not
meet the 2003 ANSI code by the inspector for the City of Alexandria,
Virginia. Suggestions as to where I can get these codes? Many
thanks. Response: Our Barrier-Free Washroom Planning Guide is based on the current, enforceable federal Americans with Disabilities Accessibility Guidelines (ADAAG) Revised July 1994. This is a national standard and a federal civil law that is enforced by the U.S. Department of Justice. It is a baseline or minimum accessibility standard. Many states and cities have adopted their own accessibility standards that are more stringent. Our Barrier-Free Washroom Planning Guide does not attempt to cover all local accessibility standards. Local accessibility guidelines are available from the individual states’ Department of Architecture. -Bobrick Blog Staff |
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| 07/02/07 |
| B-822 |
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I would like to access the B-822 soap dispenser from the top with
the little key. How do I get the key , and how does it work? Response: A representative from our Sales Service Department will contact you for replacement keys. -Bobrick Blog Staff |
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| 06/27/07 Page up |
| B-6806x48 |
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I am looking for information on item number B-68061x48, a grab bar
with three attachment flanges. Is this still available? If not, what
is the alternative item? Response: Bobrick’s
B-68061x48, the three flange grab bar, is still available but must
be special ordered. |
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| 06/26/07 |
| B-2800 |
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I work for a campground that has a B-2800 Napkin/Tampon vendor. In
the 2 1/2 years since the new Manager took over, we have not been
able to find the keys to this unit. How do we go about getting
replacement keys? Response: A representative
from our Sales Service Department will contact you for replacement
keys. |
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| 6/25/07 |
| Bobrick Website |
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I am having all kinds of problems with Bobrick website at this time.
When I try to access data sheet - not there; when I open detail - it
is an unreadable dynamic pdf - what is going on? Response: The response times
of Bobrick.com have recently become and issue due to the quick
adoption of our newly released ecommerce system. Speed performance
is an issue that we consider critical for our web related tools.
Rest assured that we are looking into the proper fix for the issue
and expect to have Bobrick.com up to your standards within the next
couple months. Thank you for your patience. |
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| 6/20/07 |
| Graffiti Remover |
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could you tell me where to buy bobrick graffiti remover. i have look
on your site and manual Response: Bobrick Graffiti Remover can be ordered by using the product number 891099. -Bobrick Blog Staff |
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| 06/19/07 |
| Green Solutions/Paperless products |
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My company is interested in green solutions or paperless
products/equipment. We would like to purchase hand dryers for 40 of
our restroom but we have been getting mix reviews on the actual cost
savings if we go this route and some say that people don't like them
because it takes to long to dry their hands. Can you please tell me
what's on the market today for hand dryers and what's been your
experience as far as cost savings?
Response: The Cost of Paper Towels vs. Hand Dryers |
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| 06/19/07 |
| B-4063 |
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Are there any disposable soap cartridges on the market compatible w/
the B-4063 recessed soap dispenser. Response: The B-4063 has a
refillable soap container. There are no cartridges that are
compatible with the B-4063. |
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| 06/12/2007 |
| B-781 |
| i am looking for a model number B781, hair, hand dryer which i know
is discontinued. We need only one for a residence, so if you can be
of any help. Thank you, Jeannie Rollo e-mail
jr-rollo@hotmail.com Response: The only hand and hair dryer we currently have is B-731. It is a push button just like the B-781 but it is surface mounted. -Bobrick Blog Staff |
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| 04/03/2007 |
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B-362 |
| Has B-362 Recessed Paper Towel Dispenser been discontinued? If so,
what is alternative? Response: The B-362 Recessed Paper Towel Dispenser has been discontinued. Its alternative is the B-359, the Classic Series Recessed Paper Towel Dispenser. You can find the product specification by following this link http://www.bobrick.com/Bobrick/ProductSpecs/B-359.pdf. -Bobrick Blog Staff |
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| 04/03/2007 |
| Technical Data Sheets |
| I cannot find a technical data sheet for the B-165 or B-290 mirrors
with any of the special finishes, ie 1656, 1658, 2906, 2908 etc. Can
these please be added. Thank you! Response: Your message has been forwarded to our Advertising department. Currently, you can find more information on the B-165 mirror by following this link: http://bobrick.com/Bobrick/AdditionalInfo/B-165.pdf. A technical data sheet is attached. -Bobrick Blog Staff |
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| 04/02/2007 |
| Bobrick Blog |
| To Whom it May Concern, There must be some HTML programming issues
with your blog because it shows larger than how it should be. It
supercedes the screen. Also, would it be a good idea if you can
provide a forum-type blog where topics are sorted out? I know this
example I am gonna show is not related. Nonetheless, forum hosting
within your blog can improve "customer service" and others for you.
This is the example. It is a reef aquarium blog: www.reefcentral.com.
I am only suggesting the format of this; not the actual content of
the website. Overall, I love the web page. Thanks and more power!
Kudos to Bobrick Team and Mark Louchheim. Angelo Response: Thank you for your feedback. Your message was sent to our MIS department. -Bobrick Blog Staff |
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| 03/22/2007 Page up |
| B-6109.99 Grab Bars |
| What grab bar series would you recommend in an 18" length that is
similar to the B-6106.99 series? Response: A grab bar series that is similar to the B-6106.99 series is the B-6806.99 series. Its standards sizes are 18, 24, 30, 36, 42, and 48 inches. -Bobrick Blog Staff |
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| 03/22/2007 |
| Phenolic Shower Doors |
| Our firm is a stocking distributor in eastern Canada and we've
recently supplied phenolic shower doors with a stainless post on the
hinge and latch side of eac door. Our customer has complained that
each post are factory drilled to accept hinges. What they end up
with is wall posts that are full of holes (12 per side) and nothing
suppied to fill them. I've brought this to the attention of Bobrick
Canada but thought it may benefit all distributors if we can change
this. Thanks. Response: Bobrick receives these posts from the manufacturer predrilled. If you would like a post that wasn’t drilled you can order it as a special. -Bobrick Blog Staff |
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| 03/04/2007 |
| 1040 Partition Series |
| I maintance for a company uses Bobrick Hand Dyers B701, B751, &
B731. All four of the hand dyers havent gone out with a close time
frame as other and seems as if the touch button not even able to be
pushed in? Any idea on whats going on? Response: Please check the following: Possible Cause 1. No electricity supply 2. Installation fault 3. Worn motor brushes 4. Tabs are not connecting Possible Solution 1. Check main supply/wiring 2. Check service manual for possible wiring mistakes 3. Check length of brushes; replace if less than ½” 4. Turn off power, remove cover & bend tabs closer to sensor board 5. Replace motor brushes -Bobrick Blog Staff |
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| 03/06/2007 |
| 1040 Partition Series |
| Is the 1040 series floor mounted partitions structurally sound
enough to mount the grab bar to it? Response: All Bobrick partition series are structurally sound enough to mount a grab bar to. Please remember that grab bars are no stronger than the anchors and walls to which they are attached and, therefore, must be firmly secured in order to sustain the loads for which they are intended. -Bobrick Blog Staff |
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| 03/08/2007 |
| Division of the State Architect – Access Compliance |
| I have been having discussions with Division of the State
Architect-Access Compliance regarding toilet paper dispensers and
protruding more than 4" into the stall. They are stating that toilet
dispensers must be recessed and that your B-2888 is not a compliant
unit, yet you denote it as a barrier free design. Is your unit an
approved designed for the State of California. WE do not use
recessed units due to maintenance issues Response: In the Division of the State Architect’s California Access Compliance Reference Manual, section 1115B.7.1.3 states that “grab bars shall not project more than 3 inches (76mm) into the clear spaces as specified above.” The Access Compliance affirms that toilet paper dispensers should be within the same plane of the grab bar, and, therefore, cannot protrude more than 4”. This code is their interpretation of the ADA Accessibility Guidelines, and although the 2888 may be ADA compliant, it does not comply with the DSA’s interpretation. However, Bobrick’s 3888 recessed model does comply with the DSA’s requirements. -Bobrick Blog Staff |
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| Company Information |
| My company is currently and correctly listed on http://www.bobrick.com/Bobrick/State_FL.aspx
as a stocking distributor of Bobrick Washroom Accessories for the
state of Florida. The contact phone number for us on that site is,
however, incorrect, as in the fact that our website is shopping-cart
capable. Having seen no visible or apparent link to a webmaster on
the bobrick.com website how would these issues be best remedied? Response: Your company information has been updated on the Bobrick website. -Bobrick Blog Staff |
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| B-2260 Waste Receptacle |
| A client of mine ordered the B-2260 waste receptacle. Now their
tenant wants the swing top for this waste receptacle. I was informed
by the Rep that the B-2250 is the only one to have the top. The 2260
and 2250 are exactly the same item, and Bobrick does not sell the
swing lid separately. I can't possibly tell my client to buy another
two trash cans because the lid isn't separate. Where does Bobrick
obtain the lid from and maybe they will have a few to purchase. Response: Bobrick does have the lid for B-2250, part number 2250-2. It may not fit the 2260 as this unit was designed without a lid. Although the B-2250 and B-2260 have the same dimensions, there may be differences. -Bobrick Blog Staff |
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| 826-20 AC Adapter |
| How many 826 soap dispensers can be wired to one 826-20 transformer,
I assume each dispenser does not need its own. There is no tech data
sheet or instructions that I can find. thanks Response: The 6V 826-20 AC Adapter is for one B-826 Automatic Lavatory-Mounted Soap Dispenser. An AC Adapter for up to four B-826 Automatic Lavatory-Mounted Soap Dispensers is available on special order. -Bobrick Blog Staff |
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| 01/02/2007 Page up |
| Handicap Accessory Pricing |
| I need pricing for handicap acc. for church bathrooms please, who do
I contact? Response: A representative from customer service will contact you in order to fully answer your question. -Bobrick Blog Staff |
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| 01/02/2007 |
| Under Cabinet Soap Dispensing System |
| Are there plans to design an under cabinet soap dispensing system
smaller than the current one. I like the concept, but the size is
much to larger for my needs. I'd like to see something roughly half
the size. Response: Thank you for your comment on Bobrick’s SureFlo Soap System. We are aware of the market’s interest in a smaller size system. Although we have no introduction of a smaller size SureFlo Soap System at this time, our next version of the Soap System will include a smaller size. -Bobrick Blog Staff |
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| 01/02/2007 |
| Soap Dispensers B-822 |
| Thru the years I have sold many of your B-822 Counter mounted soap
dispensing systems. However, as technology is changing, Bobrick is
being left in the dust; not to mention making things difficult for
me. My customers (primarily large casinos)are really into the FOAM
SOAP. They are ALL asking for a COUNTER MOUNTED FOAM SOAP DISPENSING
SYSTEM. If you had one available, no problem, I would sell them
yours. But, since you don't, I have to find one to sell them. Can
you have one ready for ship by tomorrow? (Just wishing) (Unisource
has one and is causing me and you business) Do you have one in the
works???? If so, knowing that would be of some help. Response: Thank you for providing input on customers’ interests in lavatory mounted foam soap dispensers. Bobrick is currently reviewing the market’s interest in foam soap dispensers, but currently we do not have an introduction date for them. -Bobrick Blog Staff |