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Enterprise Resource Planning (ERP) System Information
 
Open Letter from our President

Open Letter from our President Mark Louchheim to Distribution regarding Bobrick’s enterprise system. Read Letter>

 
ERP Implementation Metrics

Rapid Response Order Placement to Shipment
Length of time to ship 95% of all orders qualifying Rapid Response program 2, 5 or 10-Day toilet partition order. Time reported is for all qualifying orders shipped over a rolling 30 day period.

Quick Ship Order Placement to Shipment
Length of time to ship 95% of all orders qualifying for Quick Ship. Time reported is for all qualifying orders shipped over a rolling 30 day period.

Avg Phone Wait Time
Avg wait time until a Customer Service Agent answers. Time reported is the average for the week.

Unresolved Caseload
Avg daily caseload of unresolved customer inquiries. Number reported is the average for the week, measured daily at the end of the business day.

iBob
Distributors rely on iBob to obtain job quotes for accessories and partitions, place orders, check order status, check stock availability and much more!
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